General terms of use

The family portal of Deutsche Lufthansa AG offers its readers a wealth of current information and interesting services that can be used free of charge. For the benefit of all, certain rules are set out in the form of terms of use, and these apply to all users. Visitors to the site who are under the age of 16 must also obtain the agreement of their parents in order to use the Lufthansa family portal.

Preamble

The Lufthansa family portal is a free service for all participants (hereinafter referred to as "users") – i.e. kids, teens, and the whole family. The supplier of the services is Deutsche Lufthansa Aktiengesellschaft (hereinafter referred to as "Lufthansa").

These general terms of use apply to the use of the Lufthansa family portal and the utilization of the services offered there. The terms of use that can be accessed online at the time of the actual visit of the Internet user or actual utilization of services provided by the Lufthansa family portal apply. With the use of the Lufthansa family portal and/or the utilization of services, users – or in the case of users younger than 16 years of age, their parent/guardian – agree fully that they will comply with these general terms of use. If not, the user is not permitted to use the Lufthansa family portal and its associated services.

Services provided by Lufthansa

The Lufthansa family portal is a platform that is free of charge for the user. It can be accessed via www.LH.family.com.

The portal is targeted at users who want to inform themselves about flying and traveling on the online platform and who also want to use interactive services, such as posting their own contributions, for example texts and photos in the teens area. The prerequisite to doing so is that the user may only upload texts and photos to which he or she owns the rights. This means that texts that are shared should normally be written by the user her/himself and have taken the photos her/himself. Furthermore, any people that can be recognized in the photos should agree that their images can be uploaded to the Lufthansa family portal.

For some of the services offered, such as the use of or participation in promotions, special conditions are applied by Lufthansa. Users are obligated to check the relevant information and conditions, especially before using these services.

Links to other websites that are not operated by Lufthansa but by third parties can be found on the Lufthansa family portal. By clicking on these links, users are transferred from the Lufthansa family portal to the Internet site of the third party. The operators of the linked pages that appear on the Lufthansa family portal operate under their own name and on their own account. Lufthansa is not a representative for any of the respective linked third parties. As such, individual conditions may apply on the linked pages. Users are obligated to check the relevant information and conditions separately.

Access to the Lufthansa family portal

The Lufthansa family portal is a platform that is free of charge for users and can be used without having to register.

Availability of the Lufthansa family portal

Lufthansa tries where possible to ensure that the Lufthansa family portal service is available seven days a week while taking into consideration any maintenance and repair work that may need to be carried out. Lufthansa does not guarantee that the service is available at any time and without interruption in a secure, fault-free, and timely manner. While carrying out maintenance and/or repair work and/or updates as well as during periods that Lufthansa has no influence upon, breaks in service may occur.

Links to third-party websites / liability

Lufthansa and the partners linked to the Lufthansa family portal operate their websites independently of one another and are each responsible for their own services. Lufthansa therefore accepts no liability for the content of the linked websites. Lufthansa accepts no liability that the information provided within the context of the link is correct. Furthermore, Lufthansa accepts no liability for the content of the linked websites and their technical conditions.

Lufthansa is also not liable for damages outside its own area of responsibility that may be caused, for example, by Internet access, telephone cables, servers, and other third-party devices.

Lufthansa is not liable for any violations of rights, data loss, access problems, and other damage caused by users or third parties that can be traced back to the conduct of users of the Lufthansa family portal.

Lufthansa is not liable for damage that can be traced back to system errors, force majeure, or external influences. External influences refers in particular to unauthorized access by hackers and other third parties.

With regard to contractual and non-contractual claims against Lufthansa, Lufthansa is liable for willfully and grossly negligent violation of obligations in respect to the user. For slight negligence, Lufthansa is only liable in the case of injury to life, limb, or health as well as in the case of an infringement of material contractual obligations. In the case of a slightly negligent violation of a contractual obligation, Lufthansa is only liable to the extent of damages that are typically foreseeable. Essential contractual obligations are obligations whose fulfillment enables the proper implementation of the contract in the first place and upon the fulfillment of which the contractual partner regularly relies. This does not apply in the case of liability according to German Product Liability Law. The limitation of liability in clauses 2 to 4 also applies to violation of obligations on the part of the legal representatives or agents of Lufthansa.

If Lufthansa becomes aware that the content on linked third-party websites violates these terms of use or legal regulations, Lufthansa reserves the right to delete the unlawful content without notice or block access to it.

Copyright

All data, search results, texts, graphics, software, and other content of this website enjoy copyright protection in accordance with international copyright laws. Any reproduction, duplication, or modifications, either wholly or in part, are permitted only with the written permission of Lufthansa. Any editing, duplication, distribution, and/or public communication constitutes an infringement of the above-mentioned legal regulations and will be pursued under copyright laws. In particular the automatic reading of the database and websites and the incorporation of content of the websites in a frame without the consent of Lufthansa is not permitted. Users may only use the application for personal use.

Rights to upload

Users shall ensure and guarantee that they possess all the required licenses, rights, consents, and permissions that are required in order for Lufthansa to use each upload provided by the user for the purposes of offering and publishing it on the Lufthansa family portal.

The user and his/her parent/guardian acknowledge and agree that they alone are responsible for their media content, in particular their text contributions, photo and video content, and the publication thereof. Lufthansa neither accepts nor confirms any opinions, recommendations, or advice contained therein.

Code of conduct

The Lufthansa family portal is aimed at private users. Commercial use of the Lufthansa family portal is not permitted. Lufthansa also specifies rules regarding conduct in the members’ area to which users must adhere. These rules apply in particular to interactive services.

The ability to upload personal contributions is aimed at users who are looking to exchange information in an interactive manner and who, for example, write a travel report and upload or transmit it for this purpose. This means that any contributions that the user uploads or transmits that are not intended for this purpose are not permitted. This includes purely commercial content and chain spam letters.

Users may also not write, upload, or transmit any texts that infringe legal requirements and/or are grossly offensive. This includes texts with the following content:

  • texts whose content violates a legal regulation in the Federal Republic of Germany;
  • texts that violate the rights of third parties, in particular copyrights or general personal rights (including the right to informational self-determination);
  • texts containing pornographic content and in particular texts that violate child protection rules; and
  • texts that contain racist, defamatory, insulting, violent, and/or discriminatory content.

Uploading or transmitting texts with incorrect or manipulated sender or address data is not permitted.

These rules also apply to other materials such as photos that the user posts in the Lufthansa family portal either directly or via the editorial team. If these materials are the work of the user in the sense of copyright law, then by uploading them or performing a similar action, users demonstrate their agreement for such materials to be published on the Lufthansa family portal, for example as illustrative materials or as an accompanying image to a discussion topic.

Lufthansa reserves the right to remove contributions, such as uploaded texts and/or images and/or videos that violate the code of conduct, from the website.

The services provided by Lufthansa on the Lufthansa family portal grant access to copyright-protected material such as music, images, videos, editorial contributions, games, and other protected materials.

Lufthansa exercises virtual house rights on the Lufthansa family portal. Lufthansa therefore reserves the right to, for example, remove content from the website at any time including without the prior agreement of users. This is particularly the case if the content has been uploaded in violation of the code of conduct, the content violates legal regulations, the content is offensive or hostile or violates good morals, or third parties assert a claim against Lufthansa that the content is unlawful. Lufthansa also retains the right to exclude users who post such content, in particular unlawful content or content that falls into the above-listed categories from using the whole service or individual functionalities from the first time they post such content.

Data protection notice

More information about the topic of data protection can be found in the separate Lufthansa data protection notice. This can be accessed via the Internet pages of Lufthansa.com.

The data protection notice also contains details on the declaration of consent and the data subject’s right to object.

Input of data by users takes place on a voluntary basis. When storing and using user data, Lufthansa abides by data protection regulations and media law.

Data are recorded by Deutsche Lufthansa AG as part of the use of the Lufthansa family portal and processed and stored for this purpose.

Consent for data to be processed for the purpose of the Lufthansa family portal can be revoked at any time by the user and his/her parent/guardian by sending a message to the e-mail address support@family.LH.com.

Lufthansa does not receive any data about the use of services on sites linked to the Lufthansa family portal if this is expressly excluded in the respective company’s general terms and conditions or terms of use or the user or his/her parent/guardian excludes this by sending a written message to support@family.LH.com.

You can find further information about data protection at: www.lufthansa.com/de/en/Privacy-Statement.

Additional note:

Data for marketing and optimization purposes is collected and stored on this website using Google technologies. These data may be used in order to create user profiles under a pseudonym. This may involve the use of cookies. Cookies are small text files that are stored locally in the website visitor’s browser cache. Cookies enable the recognition of the Internet browser. The data compiled using Google technologies will not be used to personally identify visitors to this website without the express consent of the data subject and will not be merged with the personal data of the bearer of the pseudonym. Data collection and storage can be revoked at any time with future effect.

Validity of the terms of use

Lufthansa reserves the right to change these terms of use at any time and without providing a reason. Lufthansa will provide explicit notification of a change to these terms of use and provide users with a copy of the modified terms of use.

Severability clause

If individual provisions of these terms of use violate legal regulations or become invalid for other reasons, either wholly or in part, this does not affect the validity of the remaining provisions. The invalid or ineffective clause shall be replaced by mutual consent by an effective regulation that comes as close as possible to the economic intent of the ineffective provision.

Choice of law and jurisdiction

German law applies exclusively. If the participant has no general place of jurisdiction in Germany, the place of jurisdiction is Frankfurt am Main in the Federal Republic of Germany. Furthermore, a claim may also be made against the participant in his/her general place of jurisdiction or in any other place in which statutory jurisdiction exists.